RETURN POLICY
At craftmijas, we are committed to providing high-quality handmade kits and professional service. This policy outlines our procedures regarding shipping, cancellations, and returns in accordance with European consumer protection regulations.
1. Order Fulfilment and Shipping
All orders are processed and dispatched directly from our facility in Spain to ensure quality control and efficient delivery.
- Handling Time: Orders are typically prepared and dispatched within 1-2 business days.
- Transit Time: We partner with DHL, FedEx, and UPS Priority services. The estimated delivery window is 2-6 business days across Europe.
- Order Tracking: Automated notifications will be sent to the email address provided at checkout at key stages, including dispatch, arrival at local sorting hubs, and when the order is out for delivery.
- Delivery Enquiries: Should a shipment exceed the standard transit window, we will initiate a formal investigation with the carrier. Depending on the outcome, we will provide either a full refund or a complimentary replacement.
2. Right of Withdrawal (14-Day Cooling-Off Period)
In accordance with European Union and European Economic Area (EEA) regulations, customers have the right to withdraw from their purchase within 14 days of receiving the goods without providing a reason.
- To exercise this right, please notify our support team at support@craftmijas.com within the 14-day period.
- The items must be returned in their original, unused condition to be eligible for a refund.
3. Damaged or Defective Items
If your order arrives damaged or contains defective components, we provide a streamlined resolution process:
- Reporting: Please contact us via email within 14 days of receipt, including clear photographic or video evidence of the issue.
- Resolution: Once the evidence is verified, we will issue a full refund or send a replacement at no additional cost.
- Return Waiver: For confirmed damaged or defective goods, you are not required to return the faulty items; the digital evidence provided is sufficient for us to process your claim.
4. Return Instructions and Address
For returns related to the Right of Withdrawal, please send the items to our registered warehouse address:
- Recipient: MIJAS HANDICRAFTS SL
- Address: PLAZA DE LA CONSTITUCION 1, Mijas, Málaga, 29650, Spain
- Please include your order number inside the package to ensure timely processing of your refund.
5. Payment Methods and Refund Processing
We accept a variety of standard payment methods to ensure a smooth checkout experience, including:
- Credit and Debit Cards: Visa, Mastercard, and American Express.
- Digital Wallets: Apple Pay, Google Pay, and other recognised electronic wallets.
Upon approval of a return or refund request, funds will be credited back to the original payment method used during the transaction. Please note that the time required for funds to appear in your account depends on the processing times of your financial institution.
6. Corporate Information
Brand Name: craftmijas
Company Name: MIJAS HANDICRAFTS SL
Tax Identification Number (NIF): B93384196
Email: support@craftmijas.com
Telephone: +34 952 59 02 90
Registered Office & Warehouse: PLAZA DE LA CONSTITUCION 1, Mijas, Málaga, 29650, Spain