HELP CENTER
1. General Information
Who is craftmijas? Craftmijas is operated by MIJAS HANDICRAFTS SL, a registered Spanish entity. We specialise in providing high-quality handmade bead kits. Our administrative office and primary distribution centre are located at: PLAZA DE LA CONSTITUCION 1, Mijas, Málaga, 29650, Spain.
How can I contact customer service? For any enquiries regarding our products or your order, please contact our support team via:
- Email: support@craftmijas.com
- Telephone: +34 952 59 02 90
- Business Hours: Monday to Friday, 09:00 – 18:00 (CET)
2. Payments & Security
Which payment methods do you accept? To provide a seamless checkout experience, we accept a variety of payment methods, including:
- Credit and Debit Cards: Visa, Mastercard, and American Express.
- Digital Wallets: Apple Pay and Google Pay.
- Electronic Wallets: Available via our secure checkout portal.
Is my payment information handled securely? We implement industry-standard encryption protocols to protect your data during the transaction process. Our systems are designed to ensure that your payment details are handled with high levels of confidentiality and in accordance with European data protection standards.
3. Shipping & Delivery
Which regions do you deliver to? We currently focus our services on customers within the European region.
What are the shipping times and costs? We partner with leading carriers, including DHL, FedEx, and UPS (Priority Services), to ensure reliable delivery.
- Order Processing: Orders are typically processed and prepared for dispatch within 1–2 business days.
- Transit Time: Once dispatched, delivery usually takes between 2–6 business days, depending on the destination.
How can I track my order? Transparency is a priority for us. We provide automated updates to the email address provided at checkout during key stages:
- When your order has been dispatched.
- When the package arrives at the regional sorting facility.
- When the package is out for local delivery.
What happens if my delivery is delayed? If your package exceeds the standard delivery timeframe, please contact our support team. We will initiate a formal investigation with the carrier. Depending on the outcome, we will provide a full resolution, which may include a reshipment or a full refund.
4. Returns & Right of Withdrawal
What is your return policy (Right of Withdrawal)? In accordance with European Union consumer regulations, customers have the right to withdraw from their purchase within 14 days of receiving the goods without providing a reason. To exercise this right, you must inform us of your decision via email at support@craftmijas.com within the 14-day period.
What should I do if my items arrive damaged or faulty? We take great care in preparing our kits; however, if your order arrives damaged or shows signs of defects, please notify us immediately via email.
- Process: Please provide clear photographic evidence of the damage and your order number.
- Resolution: Upon verification, we will arrange for a replacement or a full refund. In these specific instances, you are not required to return the damaged components.
5. Legal & Compliance
Company Details:
- Entity Name: MIJAS HANDICRAFTS SL
- Tax Identification Number (NIF): B93384196
- Registered Address: PLAZA DE LA CONSTITUCION 1, Mijas, Málaga, 29650, Spain.
Are the product images accurate? All visual content on our website, including product photography and homepage imagery, consists of original works or appropriately licensed material. We aim to represent our bead kits as accurately as possible to ensure your expectations are met.